Frequently Asked Questions

Most websites launch within 2 weeks from approval. More complex sites with e-commerce or custom features may take 3-4 weeks. We'll give you an exact timeline during your consultation.

Absolutely. You own all content, design files, and code. We provide hosting and maintenance as part of our service, but you can take your site elsewhere anytime with no restrictions.

We can evaluate your existing site and either redesign it completely or make improvements. During your consultation, we'll recommend the best path forward based on your current situation.

Yes, we handle all content migration for you, including text, images, and blog posts. We'll ensure a seamless transition with no downtime.

Yes, we can register your domain and provide secure, fast hosting through Foundation. If you already have a domain, we'll help you point it to your new site.

Absolutely! We have a portfolio of recent projects and can provide case studies relevant to your industry during your consultation.

No. We operate month-to-month after your initial setup. We require 30 days notice if you want to cancel. No cancellation fees, no penalty charges.

We require 50% of the setup fee to begin work, with the remainder due at launch. Monthly service fees are billed on the 1st of each month.

Yes. Foundation stays in place while recurring add-ons can change as your priorities change. We'll confirm scope and billing before any change takes effect.

We accept all major credit cards, ACH bank transfers, and checks. Monthly billing is set up automatically for convenience.

No hidden fees. All costs are clearly outlined in your proposal and contract. If you request additional services, we'll always provide a quote first.

Yes, you can pause your service for up to 3 months per year with advance notice. Your website will remain online, but active updates and support will be paused.

Website improvements are immediate. SEO and review generation typically show meaningful results within 60-90 days. Paid advertising can drive results within days. Every business is different, and we'll set realistic expectations during your consultation.

Our SMS automation includes intelligent filtering. Happy customers are directed to public review platforms like Google. Unhappy customers are directed to private feedback, giving you a chance to resolve issues before they become public reviews.

Yes. We build on user-friendly platforms and provide training. Many clients prefer to have us handle updates since it's included in your monthly service.

Foundation includes two rounds of design revisions. We also review examples and preferences up front so the first direction starts from a clear brief.

Yes, we offer complete branding packages including logo design, color palette, and brand guidelines to ensure your business stands out.

Absolutely. We optimize your Google Business Profile, manage local citations, and implement on-page SEO best practices to boost your local search visibility.

Foundation includes email and phone support. More complex or enterprise scopes can define a dedicated contact and support cadence in the proposal.

You can call us at (502) 438-8304, email info@growlouisville.com, or use the contact form on our website. We typically respond within 2 hours during business hours.

Yes. Louisville is our home base, but our delivery model supports businesses in any market. Local service-area pages remain useful for nearby businesses, not a boundary on who we serve.

Our standard hours are 9am–6pm EST, Monday through Friday. Emergency support is available for urgent website issues outside these hours.

We respond to all support requests within 2 business hours. Critical issues are prioritized and typically resolved the same day.

Yes, you can schedule a call or video meeting at your convenience using our online booking system or by contacting us directly.

Yes, all our websites are fully responsive and optimized for mobile, tablet, and desktop devices.

Yes, we perform daily automated backups and can restore your site quickly if needed.

Yes, SSL certificates are included with Foundation hosting to keep your site secure and trusted by visitors.

Yes, we can integrate most third-party tools, CRMs, booking systems, and marketing platforms as needed.

We monitor all sites 24/7 and respond immediately to outages. Most issues are resolved before you even notice.

Yes, we assist with professional email setup and migration for your domain, including Google Workspace and Microsoft 365.

We measure ROI using a combination of metrics: phone call volume, form submissions, Google Business Profile actions, organic traffic, and conversion rate. For paid campaigns we track cost-per-lead and cost-per-acquisition to ensure profitability.

Yes. We integrate with most CRMs, email providers, and analytics platforms. We can also export data or provide a managed dashboard if you prefer a single reporting view.

After launch we monitor performance, fix issues, and continue SEO and conversion improvements. Monthly plans include updates, security patches, uptime monitoring, and performance optimizations.

Yes. We provide monthly reports with actionable insights and a summary of what we did and the results. We can customize cadence and metrics to your preferences.

Some premium services require a one-time setup fee (e.g., custom integrations, extensive migrations, or advanced data work). Any setup fees are stated up front in your proposal.

Security is a priority. We include SSL, daily backups, and follow best practices for authentication and data handling. For higher security needs we offer hardened hosts and advanced monitoring.

Absolutely. We handle custom features as scoped projects. We provide a quote and timeline before starting any custom work.

You can upgrade or downgrade at any time. Changes are prorated and take effect with 30 days notice to align billing cycles.